Returns will only be accepted if your order is damaged in transit or you may have received the wrong product. For raising a return request, we would request you to send us an unboxing video of the parcel (without any pauses- showcasing us the defect of the product). You may then contact us via email or Whatsapp, and once our team approves your return, then you may return them in exactly the same way in which they were received (unworn with original packaging). Once we receive the product, money will then be refunded to your original source of payment as per the return policy after deducting the courier charges.
Refunds will only be done in the following cases:
- Genuine Quality Issues
- Package lost/ damaged in transit
- Incase you received a wrong product
- The items should be unused and unworn
- The items should not have any scratches or should not be broken (other than the defect)
- Any returned items received by us, if it does not match the above criteria- no reimbursements will be made and will be returned back to the customer at their own expense
Steps for Easy Returns
- Please inform us within 48 hours from the delivery of your order. You can Whatsapp us at +91-6281366015 or e-mail us at email@example.com and please mention your order id, your order details and the reason for your return
- To approve your return, you must send us a photograph of the product. And you must send us a 360 (deg) opening parcel video from start to end without any cuts and pauses to show us why you want to return the product
- Once we have received your message or e-mail and our team has authorized your return, you will receive a reply based on the same and then you may return the product to the address provided by us and share the tracking details with us through our medium of communication
- Once we receive your product, and our team goes through the product, the money will then be refunded to you. Your patience is highly appreciated.
*** We are not liable for any returns that were not notified to us within 48 hrs from the order delivery.
*** No Returns/ Exhanges on Sale Items